BILLING
Refund & Cancellation Policy
Effective August 25, 2026
Voice Pro access comes from an active Patreon pledge. Manage, change, or cancel your pledge directly on Patreon — Init to Crit only checks your pledge status and cannot issue refunds on Patreon's behalf.
1. How access works
Init to Crit does not sell subscriptions or credit packs directly. Voice Pro features (generated voice lines and cinematic recaps) are unlocked by connecting your Patreon account in the Account & Data screen and holding an active pledge at a qualifying tier on our Patreon campaign, which also covers our sibling app Debrief. All billing, renewal, and payment for that pledge happens on Patreon.
2. Cancelling or changing your pledge
Pledges are managed entirely on Patreon: change your tier or cancel at patreon.com. Changes take effect on Patreon's own billing cycle. Disconnecting Patreon from the Init to Crit Account & Data screen unlinks the two accounts and ends Init to Crit-side access, but it does not cancel the pledge itself — do that on Patreon if you also want the charge to stop.
3. Refunds
Because Patreon processes the charge, refund requests for a pledge payment are handled through Patreon's own support and policies, not Init to Crit. If something in Init to Crit itself is broken — for example a pledge that was not recognized after connecting, or a service failure on our end — contact us and we will help investigate.
4. Account deletion
Deleting your Init to Crit account is separate from your Patreon pledge. Deletion disconnects Patreon, permanently deletes associated Init to Crit app data, and ends Init to Crit-side access to voice generation and cinematic recaps immediately. It does not cancel your Patreon pledge or affect any charge — manage that on Patreon.
5. Previously purchased subscriptions or credit packs
Init to Crit previously sold Voice Pro subscriptions and voice-credit packs directly through Stripe. That purchase flow has been retired and replaced by Patreon-linked access. If you still have a question about a Stripe-era purchase, email us with the receipt or invoice details and we will look into it.
6. Requesting help
Email cocky.rooster.miniature.gaming@gmail.com with the Google email used for Init to Crit and a short explanation. Do not email a complete card number or banking credentials. We aim to acknowledge requests within five business days.
7. Consumer rights
This policy does not limit cancellation, refund, or other consumer rights that cannot legally be waived. Ontario provides information about subscription contracts and consumer remedies through Consumer Protection Ontario.